Info Hub: Frequently Asked Questions

✅ Answer: Yes, all wallpapers, glass fiber wallcoverings, and decorative materials sold on our website are 100% authentic. They are sourced directly from official manufacturers and comply with international quality, CE, and indoor air quality standards.

✅ Answer: Orders placed on business days before 12:00 PM are handed over to the courier within 1–3 business days. Delivery within Germany usually takes 3–7 business days, while shipments to other EU countries take 3–10 business days. You will receive a tracking code via email once your order ships.

✅ Answer: You can return unopened standard products within 15 days of receipt. Items must be unused, in their original undamaged packaging, and with labels intact. Custom-made items (digital prints, custom murals) are non-returnable. Return shipping costs are the responsibility of the customer.

✅ Answer: When your order has been shipped, the tracking number will be sent to you by email. You can track your order on our website or on the courier company’s website.

✅ Answer: Yes, most of our vinyl and non-woven wallpapers are washable. They can be cleaned using a damp cloth or a soft sponge with mild soapy water. Avoid using harsh chemicals or abrasive brushes to protect the surface finish.

✅ Answer: All product photos are shot in professional studio lighting closest to daylight. However, slight color variations may occur due to screen settings and display technologies. If you wish to confirm the texture and shade before purchasing, you can request a live product video via WhatsApp.

✅ Answer: Wallpapers are produced in batches assigned with specific Batch/Lot numbers. Orders are always fulfilled using rolls from the same production lot. If you order again later, a different batch number may result in subtle shade differences. We recommend verifying your wall measurements with us beforehand.

✅ Answer: Our non-woven wallpapers feature "dry strippable" technology. When you want to remove them, simply pull the strip off the wall dry in one piece without damaging the plaster underneath or leaving residue. They are completely rental-friendly.

✅ Answer: Through our online store, we ship products worldwide. However, our professional installation services are currently limited to the Stuttgart area and its surroundings. Please contact our customer support for inquiries.

✅ Answer: No. Our Italian wallpaper collections feature the highest lightfastness certification. Thanks to advanced UV-resistant vinyl coatings, the colors, metallic accents, and embossed textures retain their vibrant intensity over many years, even in rooms with large windows receiving direct sunlight.

✅ Answer: Yes, fully. All Italian wallcoverings in our catalog meet strict EU building material standards and carry the CE mark. They are certified as flame-retardant (fire class B-s1, d0), making them safe for residential homes as well as commercial projects like hotels, restaurants, and corporate offices.

✅ Answer: Yes, for professional and long-lasting results, we highly recommend using a primer. It balances the surface porosity, ensures optimal adhesive bonding, and facilitates "dry stripping" when you decide to remove the wallpaper in the future.

✅ Answer: To ensure a flawless finish, the surface must be clean, dry, and smooth. If your wall has old paint or imperfections, it should be sanded and primed. Any cracks or holes in the plaster must be filled and smoothed before installation.

✅ Answer: No. Since we are based in Germany, all shipments to countries within the European Union (EU) fall under the free movement of goods principle. There are no customs duties or additional import taxes for customers in the EU.