Privacy Policy:
At Erdecoshop.de, we take the privacy and security of your personal data very seriously. This Privacy Policy explains what information we collect when you use our website, how we use it, with whom we share it, and how we protect your data. Transparency and responsibility are key to our data management.
Last Updated: 29.07.2025
1. Information We Collect
When you visit our website or place an order, we may collect the following personal information:
Identity and Contact Information: Your name, surname, email address, phone number, and postal address (for billing and delivery).
Payment Information: Payment details related to your orders. Your credit card information is not stored directly by us. This data is processed securely and encrypted via PCI DSS compliant third-party payment providers (e.g., PayPal, Stripe, Klarna).
Transaction Information: Data about your order history, such as purchased products.
Technical and Usage Information: Your IP address, browser type, operating system, pages visited, and other technical data related to your website use. This information is collected through cookies and similar technologies (e.g., pixel tags).
Marketing Preferences: Your preferences regarding receiving marketing communications.
2. How We Use Your Information
We use the information we collect for these purposes:
Order Processing: To complete your orders, deliver products, manage payments, and handle returns/exchanges.
Service Improvement: To provide customer service, improve our website's functionality and your shopping experience, and ensure security.
Legal Obligations: To comply with legal requirements (e.g., tax) and prevent fraud.
Marketing (With Your Consent): To send you special offers if you've given consent. You can withdraw your consent at any time.
3. Sharing of Information
We do not sell, rent, or trade your personal data with third parties, except in these situations:
Service Providers: We share information with trusted third-party partners who support our core business processes, such as order delivery (shipping companies: DHL, DPD), payment processing (payment providers), IT services, and analytics services. These partners process data only under our instructions.
Legal Requirements: In compliance with legal obligations or official requests (like court orders).
Business Transfers: In cases of a company merger or asset sale, relevant data may be transferred.
Marketing and Analytics: With third-party marketing or analytics service providers (e.g., Google Analytics, Google Ads), usually using anonymized or pseudonymized data.
4. Data Security
We implement comprehensive technical and administrative security measures to protect your data against unauthorized access, alteration, or disclosure. These include:
SSL/TLS Encryption: All sensitive data transfers on our website (especially payment pages) are protected with HTTPS protocol and SSL/TLS encryption.
Secure Servers and Firewalls: Your data is hosted on secure servers and protected by firewalls.
Access Controls: Access to personal data is limited to authorized personnel who need it for their duties.
Regular Security Audits: We regularly audit and update our data security systems.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze website usage. For more information and to manage your cookie preferences, please refer to our Cookie Policy at [Link to your Cookie Policy Page].
6. Your Rights (Under GDPR)
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: To request access to your personal data we hold.
Right to Rectification: To request correction of incomplete or inaccurate data.
Right to Erasure ("Right to be Forgotten"): To request deletion of your data under certain conditions.
Right to Restriction of Processing: To request restriction of data processing under certain conditions.
Right to Object: To object to certain processing purposes of your data.
Right to Data Portability: To receive your data or have it transferred to another controller.
Right to Withdraw Consent: To withdraw your consent at any time if processing is based on it.
Right to Lodge a Complaint: To lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at info@erdecoshop.de.
7. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our business practices. Any changes become effective immediately upon publication on our website. We will notify you of significant changes. The latest updated date is indicated at the beginning of this policy.